FAQ
How do I join La Lumiere Rewards?
How do I join La Lumiere Rewards?
Create a free account and you're in. You'll earn 100 points just for signing up, then start earning on every order after that.
How does the referral program work?
How does the referral program work?
Share your link and your friend gets a coupon for $30 off their first order of $100 or more. Once they order, you get a $30 coupon to use on $100 or more too.
How do I earn points?
How do I earn points?
You earn 3 points for every $1 you spend, plus points for signing up, following us on Instagram and TikTok, leaving a review, and on your birthday (click on the each "Ways to Earn" icon to get points for birthday, etc.
How do I redeem my points?
How do I redeem my points?
Once you reach 500 points, redeem them for a $10, $25 or $50 coupon in your rewards account. Coupons apply to orders of $100 or more and can be combined with other offers.
Where do I see my points balance?
Where do I see my points balance?
Log in to your La Lumiere account, click "Profle" and then the "View Rewards" button at the top. Your balance, your history and any rewards ready to use are all in one place.
Do my points or rewards expire?
Do my points or rewards expire?
Your points never expire. Once you redeem them for a coupon reward or gift, use it within 60 to 90 days depending on the reward you chose.
Do I earn points on sale orders?
Do I earn points on sale orders?
Yes. Points are based on what you actually pay, so an order placed during a sale earns points on the final amount.
What happens to my points if I return something?
What happens to my points if I return something?
Points earned on a returned item come back out of your balance. If you used a coupon on that order, reach out and we'll take care of you.
My order isn't showing up yet, why?
My order isn't showing up yet, why?
Points usually post shortly after your order is confirmed. If it has been more than a day, email us and we'll happily help you get it sorted out.