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Free ups ground shipping on orders $100+

FAQS

FAQ

Metal & Materials

La Lumiere New York uses hand-painted enameled metal beads. The metal consists of nickel and the paint is a non-toxic enamel coating. We use elastic to keep our bracelets flexible but secure. This may cause irritation for those with rubber or latex allergies. Please discontinue wear if a reaction occurs.

Stacks & Style

Stacking style suggestions - there really is no wrong way to stack our
bracelets. Feel free to mix and match… Start with a core element in your outfit and build from there. Don’t forget to add a pop of color if you want to start a conversation or two, or keep it neutral for a more subdued aesthetic.

Customize Designs

We do offer custom designs upon request. Please send us an email so we can work together on a special project or need.

Returns

We are a small business and all of our designs are hand-made. Because of this, all sales are Final Sale and we do not offer returns, unless you purchase Seel Return Assurance. If there is an issue with the purchase please reach out to us at lalumiereny@gmail.com with information about your order to discuss a refund or exchange. 

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items. You can learn more about the Seel Return Assurance policy here. If you do not purchase Seel Return Assurance along with your order, the order is Final Sale as stated above.

Repairs

We always hope our jewelry brings you joy and are happy to do repairs to our stretch fit and enamel bracelets if needed within the first six months after purchase. If it’s been longer, please reach out and we may charge a fee to restring or fix bracelets as needed.

Concierge Services

We offer this service to help assist you with any of your design needs. Reach out to us and we can setup a one-on-one meeting to discuss your fashion and styling needs.

Shipping & Packaging questions

Fast shipping

We offer a variety of shipping options which are calculated at checkout. Shipping is free if you order $100 or more.

Orders are processed M-F, same day before 3pm CT of purchase. Custom order and pre-sale timelines are detailed on product pages.

Order tracking

You will receive an order confirmation email upon receipt of your purchase. Once the order if fulfilled we will send another email with your tracking information. If you do not see your tracking number please reach out to us.

Get in touch

We always want our jewelry to bring you joy and we are happy to do repairs to our stretch style and enamel bracelets if needed within the first six months after purchase. If it’s been longer, please reach out and we will handle on a case by case basis. We may charge a fee to restring or fix bracelets as needed.

Packaging

All of our designs come packaged in a care pouch, perfect for gifting or storing your designs. For special occassion needs please reach out to us at orders@lalumierenewyork.com

Secure Transactions

Transactions are handled with bank-grade security.

Free Shipping

For orders over $50.

Get in touch

Have questions? Get in touch with us at any time.

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